The Reason The Japanese Are Praised The ‘most Polite In The World’

When entering a Japanese restaurant for the first time, diners may be surprised when the waiter kneels beside him to record the request. It was part of "omotenashi".
The reason the Japanese are praised the 'most polite in the world'
Steve John Powell and the Angeles Marin Cabello, the BBC's writers, cycle around Ninoshima Island, Hiroshima Bay, when they realize that the sun is sinking into the sea. Not sure what time the last ferry would take to land, Powell stopped at a roadside bar to ask. Anxious gazes surrounded him and his companion as the last ferry was about to leave

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"You can make it in time if you take a shortcut," a man said and pointed to a narrow path leading up the small mountain. Darkness quickly invaded the sky, and Powell, though skeptical, cycled up the slope. Looking around, he and Cabello were surprised to see that the person they were asking about was running behind, but kept their distance, to make sure the two guests weren't lost This man only returned when the two guests saw the ferry terminal.



The man's act of kindness helps Powell and Cabello arrive a few minutes before the ferry leaves.
It was one of Powell and Cabello's first experiences with omotenashi - commonly understood as Japanese hospitality. In fact, it is a combination of polite conduct and a desire for peace and gentleness. Foreign visitors will often see Japanese wearing masks on the street, especially if they have the flu or a respiratory illness, to avoid affecting others.
In a restaurant or shop in the country of cherry blossoms, the receptionist always bowed and said "Irasshaimase" (Welcome to you) when someone entered. They will pay the change to the guest with both hands, to avoid dropping the odd coins. When someone leaves, it's not uncommon for the restaurant employee to stand outside the door and bend over to say goodbye until the guests are out of sight
The Japanese give their neighbors gift boxes of laundry detergent before building a house - like to help neighbors clean their clothes from the dirt that flies from the building.



Photo: Mixa / Alamy.
Not only do Japanese people obey omotenashi, so are the machines of this technological powerhouse. The taxi door automatically opens when picking up passengers, the elevator apologizes if the customer has to wait a long time, the toilet turns on its lid so that guests can notice when entering the toilet or the construction sign has a picture of a cute construction worker bent over Hello.
According to Japanese culture, the farther away a guest comes from, the more kind a visitor is. That is the reason why foreigners are always amazed at the sincere welcome of the people of the country of cherry blossoms. Carmen Lagasca, a teacher of Spanish, revealed: “I am still amazed after so many years here. The Japanese bow when they come to sit next to you on the bus, and repeat as they get up. I always see fresh details ”.




The way the Japanese bow to each other. Photo: istock.
Hardly anyone can define it exactly, but the Japanese use omotenashi to describe their unique approach to the service industry: one must dominate the ego to serve the customer, without being humiliated. the servant. Guessing in advance is the soul of omotenashi art. Service people must "be delicate" to meet the needs of customers when they have not yet asked.
Song omotenashi is not just to show off to visitors; it also appears in every little thing in everyday life. Noriko Kobayashi, head of the tourism promotion group in Onomichi (Hiroshima province), said: “From a young age, many of us have been taught: When someone does something good for us, we should do Something good for others.



But when someone does bad things to us, we should not do bad things to others'. I think such beliefs make us always behave politely.
Most Japanese rituals originate in the main rituals of tea ceremony and martial arts, according to Isao Kumakura, a professor at the Osaka National Museum of Ethnology Research. In fact, the word omotenashi comes from the tea ceremony. It is thought that tea master Sen no Rikyū was the one who coined this term.
Sometimes the tea leaves take up to a year to prepare for the only tea ceremony; meticulously cared for every small detail to the perfect level without expecting anything in return. The guests will respond to the tea host's heart by showing gratitude. Therefore, the two sides create an environment of harmony and respect, stemming from the belief that common interests are based on their own desires.




A tea ceremony in Japan. Photo: El País.
Likewise, the rule of politeness and compassion is the core value of bushido - the martial artist. Bushido requires martial artists to master all emotions, peace of mind and respect for others, including enemies. The martial spirit gradually became the foundation for the general rules of conduct in Japanese society.
Powell argues that it is great when foreign visitors are exposed to a lot of politeness that they gradually behave similarly. “You will soon find yourself acting kinder, softer and more cautious, from handing over an forgotten wallet to the police, smiling as you give way to other drivers on the road, taking trash home to throw away and not. ever loud or even.

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