Secret Behind Smiles Of Hotel Staff

Be greeted with smiles from hotel staff, but you will be watched by them as soon as you turn away.
Secret behind smiles of hotel staff
The first person to talk to when you arrive at the hotel is the doorkeeper, they rarely say anything more than hello with a friendly smile. Next, the receptionist or the baggage carrier, the room cleaner ..

. whoever met the guests smiled. But in reality, behind that warmth are secrets that not many tenants know.
When you turn away, they'll perform another task: keep a close eye on the visitor, according to the New Zeland Herald All staff in the hotel are divided into areas to observe the guests renting rooms anytime, anywhere.



They know when you need help or when they can come in. If you put a "do not disturb" sign at the door, the room staff will be in great trouble if they enter.
The hotel stipulates that all staff must always smile when communicating with guests. Photo: Reader.
In addition, the staff also always records guests' preferences and behaviors in a discreet way. This information is entered into the guest profile. "If you get angry, cause trouble, your name will appear on the archives," said Cameron Nezam, a senior manager at Rosewood Hotels & Resorts and Mandarin Oriental Hotel Group
Many 5-star hotels often try to find customers' information on the internet before renting out rooms, so that they can know who you are and what your personality is.



This work helps them assess each client's condition. "This contributes to the decision which room will be rented out," Nezam revealed.
In addition, many employees also know exactly whether you are having an affair or not. Although no one says this, they will take any notes about you.
The staff will talk about snobbish, annoying, or show-off tenants. In fact, they do this to help each other know the character of the guests, but serve better, suitable for the 5-star level. But if you are a troublemaker, they will move your case to the next level to "deal" with you.
The confidentiality, privacy and confidentiality of the hotel is a prerequisite for them to do business and attract customers.



Therefore, if the hotel has a famous guest staying, no matter how outsiders ask how, the receptionist will never reveal. Their answer will always be "No one has a name like the brother, I'm asking to rent a room here".
According to Anh Minh / Vnexpress
***.

. Dịch vụ: Thiết kế website, quảng cáo google, đăng ký website bộ công thương uy tín