DVR is the value to check the value of digital platforms from three different aspects: maximum investment profits, perfecting the user's purchasing journey, creating an effective IT platform. WIPRO DIGITAL A major challenge that organizations face are to make the most of the digital marketing platforms and sales platforms. Over the past few years, many organizations have invested in digital platforms focusing on customers, partners and B2C / B2B agents. These platforms include marketing, content and experience and e-commerce. But how to measure the value that these platforms are creating and how to maximize the ability Owners of the digital platform should deploy frameworks to realize digital values (DVR) to ensure that businesses can always monitor and promote value
. Digital platforms can bring additional revenue, lower transaction costs, product renovation / services, maintaining the number of customers and faster market access speeds ..
DVR is rules The testing process of creating the value of digital platforms from three different aspects: maximum profit from existing investments, expanding the ability to solve the customer's complete cruise value and create IT platforms effectively. Promote the first step business results are maximizing values from investments in existing categories. This is promoted by focusing on the user experience and resettlement this process to match the digital platform.- Empowering businesses to create new experiences and interactions Interactive 1 - 1 on a real-time basis - reshaping the customer experience to promote conversion - providing a web / application experience for all devices on different sales channels or platforms. Article This should be done right on the business model and target customer segment. For example, the top priority of the customer of grocery retailers is convenient when ordering and believing that the order will be delivered on time. This priority response is very important for retailer's customer retailer. The grocery retailers should consider their customer cruise and provide a convenient system for ordering Back, predict cart and provide customers with visibility in real time about delivery. If the retailer can only perform a part orders, they can provide delivery services from 3rd party and confirm them with customers before shipment. The ability to predict the customer's purchase is a top priority with grocery retailers who are planning safe inventory and supply chains
Such self for garment retailers , Reducing the ratio rate of goods is a major KPI for orders through e-commerce channels. With most garment purchases switching to e-commerce - no flexibility of trial at the store - retailers should consider Front-End features to help customers choose the right product . It is important that businesses also need to consider our customers' journeys and invest in experiencing applications that promote core business KPI outside the KPIs experience typical such as product and payment and payment Experience. Business is based on businesses based on experience with competitive advantage in both B2C and B2B space. Optimizing customer experience (CX) to improve KPI Business results must be at the same time, and insist on expanding the capabilities of the foundation to cover the customer's journey from beginning to end. - The experience platform is connected to a combination of e-commerce and marketing - serving new customer segments and implementation models - B2B digital platforms include functions such as CPQ, grasp Catching orders and reservations - Increasing self-service to partners and customers organizations should look at their end-to-end processes not only from automation perspective and efficiency but also from perspective of the user. Considering current safety issues, many functions and operations are done in physical methods to switch to digital channels. This includes non-contact services and delivery services for retailers and medical centers. Both in B2B business models, functions such as customer management, orders configuration and Negotiating, all previously mainly controlled through sales representatives, will switch to digital channels to support sales. Looking for businesses need to consider existing digital platforms and Add new capabilities and features to help customers have a seamless experience. Fast IT-sensitive IT PLA for solid IT infrastructure will help companies build competitive advantages by providing information expenditures Details, Experience and commitment of customers is faster and more effective. IT platform should support the sensitivity of business . Dịch vụ:
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