Customer payment and experience services still have many problems. It can be mentioned as legal factors for new technology platform applications, online loans are still unstable and lacks a seminar on product development, banking services on digital platforms. Photo: Duc Dung / BNews / TTXVNT 7/10, Vietnam Banking Association, Vietnam Securities Business Association and Vietnam Digital Communications Association coordinated to organize a seminar on product development and service Bank on number platform. The workshop lies in the events series of Financial Services and Banking Services in the future in 2021, with the theme "Convert the number of financial sectors, banks, towards providing a wide range of products and services Number ". Workshop in the event series Financial services and banking services in the future 2021, with the theme" Convert the number of financial sectors, banks, towards providing a wide range of products , Digital service "
. According to Mr. Nguyen Quoc Hung, Secretary General, Vietnam Banking Association, opportunities for the banking industry in innovation and development is a lot. In the past period, banks had a huge investment, strong growth in the quantity and quality of banking-based banking services to meet the needs of customers, from private Multiply businesses
The success of banks in digital services shown in aspects. It is modernized technology, diverse utility, new distribution. Customers can use bank services anytime, anywhere through bank numbers. Thanks to digital technology, banks are greater than customers, especially in remote areas, moving conditions and approaches are still limited. Interdisciplinary banks have also built open ecosystems, integrating banking services into life sectors such as payment: electricity, water, health, spending, shopping and online public services ... However, Mr. Nguyen Quoc Hung also said that the payment and experience of customers still have many problems. It can be mentioned as: legal factors for new technology platform applications, online loans are still unstable and missing
Customer data information at the macro level is missing, especially data sharing is not clear, not really open; Testing mechanisms for banking products and services have not been issued, which is an important mechanism in promoting advanced services of the banking block. On that facility, Mr. Nguyen Quoc Hung said that the muscles management needs to improve the national information database system, facilitate access to the bank; There are piloting new financial services. Commercial banks need to continue to develop technology and apply advanced banking products, digital technology, accelerate the development of mobile banking services, facilitating customers; It is especially focused on the better experience of customers to increase the experience, customer credibility, Mr. Nguyen Quoc Hung said. Number technology has been invested by investors to improve the experience for customers. Photo: Bnewsced views above, Mr. Tran Cong Quynh Lan, Chairman of the Vietnam Banking Association, Deputy General Director of VietinBank, said that banks have invested a lot for digital technology, the service. Many banking applications allow people to manipulate everything only on mobile devices from payments, payments, loans, send money ... people can fully open an online account, promote jobs Deploying banking finance to deep, far away .. convenient for people and help the bank minimize the cost. However, to continue developing services at a higher level, Mr. Tran Cong Quynh Lan said that it is necessary to integrate national citizen data with the bank. "Vietnam has a central citizen identity system, but banks have not accessed this source of information, but still have to use the old way to take photos of identity and identity. These documents cannot facilitate accurate authentication, susceptible to counterfeit. If a mechanism allows the bank to access citizen data, it is possible to ensure higher safety for banks and customers ". In addition, according to Mr. Tran Cong Quynh Lan, currently the State Bank currently has Regulations in online loans. This is necessary to verify with large loans. However, the needs of customers are very diverse, with loans of several tens of millions, several hundred million, a need for more favorable approval mechanisms than these small loans. If removing these entangled points, the Banking Bank application will develop very strongly, creating better service for people ... Mr. Pham Quang Minh, General Director of Mambu Vietnam said, the application of digital technology helps Change the appearance of the bank, creating many new values such as better customer experience; quality operation, better service, more efficient; reduce operating costs; Many creative and secure services are more secure. But, the implementation of digital conversion at banks is at various levels, requiring processes, architecture and operation l . Dịch vụ:
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