Digitize To Create Interactive Space With The Best Customer

That's the share of Mrs. Do Nguyet Anh - General Director of Northern Power Corporation (EVNNNPC) on digital conversion work in the field of business and customer service of the Corporation.PV: Convert the number in How does business and customer service mean in EVNNPC's activities, ma'am? Ms. Do Nguyet Anh: EVNNPC determines the general numerical conversion, digital conversion in business and customer service Goods in particular are a key task this year and in 2022. Conversion of numbers will help the Corporation improve labor productivity, improve business processes and especially create digital space to interact with guests Goods in the best way

. Do Nguyet Anh - General Director of EVNNPC to convert successful numbers, EVNNPC identified, first of all the number of objects involved in the process of providing electrical services. The first is the customer, customer records, electricity trading contracts must be digitized. Secondly, employees involved in customer service must be trained to convert awareness, enhance capacity, qualifications of IT to adapt to digital conversion Third, the entire equipment and assets on the grid must also be digitized. Only when digitizing all these objects, newly forming a full data source to apply and exploit.Pv: One of the tasks of digitizing KD work

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