When people call psychological counseling switchboards, they often carry frustrating, uncomfortable, even angry0: 00/3: 07 nouthern region of Van Anh, alumni of scientific and psychology of University of Social Sciences and humanities (Social Sciences) - Ho Chi Minh City National University, Psychological counselor of the "Spirit Vaccine" program to support people through switchboard 1022, said: many people call the whole question Many problems, scolding, shouting but actually they just want to hear, want to know clear information without anyone sharing, listen to them, so they are pressed. -Che spirit "From the early days, Ms. Van Anh received the duty of the switchboard, supporting an emergency and listening to the client sharing their problem. Ms. Van Anh said that there was a shift, she had to receive 20-30 telephone calls, each case psychological advice would last from 45-60 minutes
. A work shift of the Psychological Consultant Program "Vacco -Con spirit "Support people through switchboard 1022 (photo provided by KXH-NV - HCMC University of Ho Chi Minh City), there are cases where a middle-aged man calls the total coal, crying And saying that the son was lost due to lung disease, caused by family epidemics to borrow money to take care of children, he needed a support package of VND 17 million. After receiving the sharing of Mr. Van Anh, the man Has opened more, confusing that the day he called the switchboard was also 49 days of his son, because he was sad so he went to the switchboard to be confided
At the end of the call, the man thanked Ms. Van Anh to encourage, listen, advise his dedicated, helping him to be more calm and see no more support package. Also like Van Anh, Ms. Nguyen Vu Thanh Truc, Alumni Department of Psychology School of Social Sciences-NV, found that he needs to be responsible for society should have registered to participate in the program "Spirit vaccine" as soon as the program has an open mail. Phone Ms. Truc kept ringing, just finished this phone had another call to. There are days Ms. Truc received more than 50 calls. "I didn't seem to do anything else, because if I miss the call of the people, it was very bad and felt sorry for the people, because people needed so I needed to call, so I tried to support as much as possible, "- Ms. Truc said
I heard uncompromisingly, Sister Van Anh, the specificity of online counseling is a psychological counselor who will help the client calm, suggest solutions for them to find sources themselves force help. If after talking, they still have anxiety, insecurity, the counselor will transfer the client to the psychological intensive intervention. There is a case that a female student with Covid-19, after going isolated Or dream, feel poor health, up and down the stairs don't float, just wreath around the room to press the phone. Although he knows it is necessary to improve that status, the female student does not have a resolution direction, so it is often insomniable, the spirit is insecure. When calling the switchboard and sharing his problem, the female student suggests the solutions and has released the psychological pressure, finding the motivation to improve mental and physical health. Van Anh argues that psychological instability depends on many factors but all comes from daily worries, such as: no source of income, no shared people, because they have to stay in the house regularly ... leading to stress, even want to commit suicide. "When calling the switchboard, people have a discomfort in him, so psychological counselor must listen unconditionally, hear the sentence The story of the client and thereby chatting advice, reassuring the spirit and together with the client to make the solutions for them to choose "- Ms. Van Anh said Nguyen Thuan - Phuong Hoa . Dịch vụ:
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