Every day listen hundreds of calls, if there is no cold head and a enthusiastic heart, 1022 operators cannot complete the job at the same time. 9/6: 00 The person who was hard "That day was the first time he was tasked with a new task, Today 1022 Branch 2, receiving a call from Ho Chi Minh City people was difficult due to Covid-19, many emotions. After a few support calls, the other end of the wire rang out the weak voice of an older woman mixed with a child's cry. She said, crying and crying. She is now 60 years old, living with her 2-year-old grandchild
. In the past, she also had a decent house, but when the daughter was sick, he had to sell houses to treat it. I lost, now she rented a house, day and sold a lottery to earn money. It was 3 months ago, the disease she did not go to sell tickets, money saved, in-room food was out of clean
.. She was only for people to call for PBX 1022 to ask for support, please allow 2 grandmother grandchildren. She said really too ... ", Tran Nguyen Thi Hoa's Operator, 1022 PBX, did not hide her movement when they came back to their jobs behind their" hot "lines. Nguyen Thi Hoa. "She said while crying, sometimes stopped in the middle, regained her calmness to continue, and the voice of children crying at the end of the other, .
. I also have an old mother, have a small child so when you hear it Her story, really can not attach satisfaction. It is only possible to receive information quickly, fully up to the system and move to the government, the locality hopes the two grandchildren who are supported as soon as possible. By seeing the system of newspapers of the two grandchildren who received a gift, natural tears kept out ... ", Ms. Hoa shared more. Since the time of Translation Covid-19 outbreaks in Ho Chi Minh City and the provinces Nationwide, Ms. Hoa belongs to the Business Center (VNPT VNPT) Thanh Hoa as well as many operators of some other provinces of vnpt provinces are mobilized to further support for Ho Chi Minh City, participate in Call 1022, branch 2 Receiving and processing information to support people in difficulties due to Covid-19 epidemic. Vo Thi Minh Nguyet Todefians. A couple of the operator usually lasts from 6-8 hours continuously, in shifts Bright, afternoon night. There are peak days, especially when there are new policies on supporting people with difficulties due to Covid-19 disease, a sudden increase in call flow, their work pressure is much larger than. "Many days, my case was over, but the demand for people's calls was much, the center leader mobilized, brothers and sisters registered to join, CA LIKE 20.11 hours , this call has just been done, another call has arrived, until the end of the shift, the feeling of being completely exhausted, "said Ms. Tran Thi Bich Thy, Tran Thi Bich Thy, Tac Vien 1022, belonging to the Southern Customer Support Radio (HTKH MN ), Customer Support Center (HTKH) said. Tran Thi Bich Thy.Theo Toddlers, when the call rendering, facing all kinds of panic, insecurity, and sadness of people , so much pressure, so with each campus, need to keep yourself a "cold" head, can do its job well. 1022 members, are mostly sisters force is also limited, but sometimes think I have to go Ng people up, must try because if I don't do it, there will be many people who are slow or not helped, so everyone can encourage each other to try. "Once she has a call to call, listen clearly Coughing in the phone, saying she was in Thanh Loc Ward, District 12, living alone, being paralyzed with a wheelchair. She asked himself to connect for food for the whole month, she didn't go to sell a lottery. Her area in the inn has many F0, many people have lost because the disease should be very worried. She told us anything for her, she thanked and didn't dare to ask much. Because of touching, I have a record of her address, which is later there will be the opportunity to support later. Then unexpectedly 2 the next few days, like the god of insight, she called back the switch once again, said thanks and received a gift. In fact, the scene she sat on a wheelchair, without money, no food, alone to make me obsessive. But happy, touching when I believe I helped her more or less. " 25 years of employment in the post office, Ms. Vo Thi Minh Nguyet, Titame 1022, HTKH MN, HTKH Center does not hide joy, the pride of his work and unprecedented colleagues The precedent processed the process of establishment and operation of PBX 1022 branch 2, Mr. Le Vu Huu - Director of Customer Support Center, VNPT Vinaphone TCT of VNPT Group said, there are times, the switchboard receives Up to 50,000 calls every day. Mr. Le Vu Huu - Director of HTKH Center (TCT VNPT Vinaphone). Before that, on July 20, Ho Chi Minh City Department of Information and Communication decided to use the 2222 switchboard system to support people Ho Chi Minh City was difficult due to Covid-19 and asked VNPT to support. In just less than 2 days, the center has done installation, training for more than 80 phone tablets to get ready to meet 20 goals for peak hours and receive calls 24 / 7. From 18 n . Dịch vụ: Thiết kế website
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